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Whether you have a question about a product, need help with an order, or want guidance choosing the right wellness solution for your space.
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Frequently Asked Questions
How long will it take for my order to arrive?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.
Is shipping really free on my order?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on your destination and package size, and you will receive tracking information once your order ships.
What is your return policy?
We want you to be completely satisfied with your purchase. If something does not meet your expectations, please reach out to our team within 30 days of delivery. We will walk you through the return process and help you find the right solution, whether that is a return, exchange, or store credit.
Can I exchange my item for a different model?
Absolutely. If you would like to swap your red light therapy panel for a different size, or exchange a cold plunge tub for another model, just contact us and we will coordinate the exchange. Items must be in their original condition and packaging for an exchange to be processed.
How do I choose the right product for my space?
We know that choosing between infrared saunas, massage chairs, or cold plunge tubs can feel overwhelming. Our team is happy to discuss your available space, intended use, and preferences to help you find the right fit. Send us a message or give us a call and we will guide you through the options.
What are the power requirements for your products?
Power requirements vary by product. Most red light therapy panels plug into a standard 120V household outlet, while larger infrared saunas may require a dedicated 240V circuit. Each product listing includes detailed electrical specifications, and our team can help you confirm compatibility with your home setup before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.